Customer Help (FAQ)

Common queries answered

Frequently asked Questions

PROCESSING TIME

Each item you order is custom made for you so please allow 5-7 business days of processing time depending on the product type and our current volume before your order ships out.

Orders placed over holidays and weekends will be processed in the following business days.

Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

STANDARD SHIPPING

Shipping time for order:

Normally, it takes 10-20 business days to deliver the package.
This is the intended time since the delivery time may vary depending on your location and the shipping facility.

Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note: Please go to our “Return & Refund Policies” for more details.

As soon as your order has shipped out, you will receive a confirmation email with your tracking number.

Or you can go to “Order Tracking”, enter your order number and billing email to track. Please make sure you put the correct information.

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.

Please contact us via email [email protected] to get help.

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.

We currently ship to the United States, the United Kingdom and some European countries. Please note that certain regions such as the Canary Islands, Réunion and other overseas teritorties are restricted by our logistics vendor. If in doubt, please contact our customer support for more information.

If you have ordered multiple different items, they may be sent separately.